Privacy Policy

In order to ensure transparency, WATCHELP has defined this General Data Protection Policy so that any person can at any time be aware of the commitments made and the practices applied by WATCHELP to the personal data collected. WATCHELP undertakes to treat all the data collected in accordance with the regulations in force applicable to the processing of personal data.

Please read carefully our privacy and personal data processing policy of SAS WATCHELP (hereinafter referred to as “Company”).

If you do not agree with the privacy policy and do not consent to the processing of personal data, do not click on “Continue” and do not use the service. In accordance with the principles of good faith and in your interest, if you have clicked on the “Continue” button, it is considered that you have accepted all the provisions of this statement without any exception and that you give your consent to the processing of personal data.

The protection of personal data of all persons registered on the “Watchelp Assistant”, “Watchelp Companion” and “Watchelp Companion Phone” applications, on the Android and IOS versions, is of paramount importance to the WATCHELP company which undertakes to process all data collected in a manner that complies with the regulations in force applicable to the processing of personal data and, in particular, the General Regulation on the Protection of Personal Data (Law n°78-17 relating to data processing, files and freedoms of January 6, 1978 as amended and General Regulation on the Protection of Personal Data (RGPD) n° (EU) 2016/679 of April 27, 2016).

 

1- Terms and Conditions

This Privacy Policy Statement (hereinafter – “Policy”) is an official document of WATCHELP SAS which is the owner of the rights to use the website https://watchelpapp.com and the applications “Watchelp Assistant”, “Watchelp Companion” and “Watchelp Companion Phone”.

WATCHELP SAS determines the procedure for handling and protecting information about individuals – hereinafter referred to as “the Helper” and “the Helper” – using the services, information, software related to the domain name https://watchelp-app.com

If you have any complaints about the use of personal data, or if you have any questions about your personal data, you can contact the company at any time by

By post: WATCHELP – 5 Esplanade Compans Caffarelli, Bât A, CS57130, 31071 TOULOUSE CEDEX 7 – FRANCE
Electronic way: support@watchelp-app.com

Respecting confidentiality is important to our company because the purpose of this confidentiality policy is to protect the rights and freedoms of an individual and a citizen when processing his or her personal data, including the protection of privacy, against unauthorized access and disclosure.

This Privacy Policy governs the treatment of personal data and personal information (personally identifiable information and any other related information) concerning persons who use the services of WATCHELP.

This Privacy Policy explains our information collection, use, disclosure and protection practices for information that is collected via our mobile applications and website, as well as your choices regarding collection and use.

 

2- How we collect and use information

For users of the “Watchelp Assistant” application, hereinafter referred to as the “Caregiver”, we collect and store the following types of information on our servers located at OVH, 2 rue Kellermann, 59100 Roubais – France:

Personal data: when the Caregiver creates a profile in the “Watchelp Assistant” application, we may collect his/her personal information, such as his/her email address.
Library” section: when the Caregiver creates sequences, typical days and typical weeks, all the data concerning them (images, texts, voice instructions, durations, parameters, etc.) are stored in our OVH servers. On the other hand, if they are deleted from the “Watchelp Assistant” application, they automatically disappear in our servers.
Schedule” section: the sequentials, typical days and typical weeks programmed in the schedule are also stored in our OVH servers. However, when they are deleted from the schedule from the “Watchelp Assistant” application, they automatically disappear from our servers.
Store” section: the history of purchases of single pictograms, pictogram packs, sequential or pre-created memos made by the caregiver in the store of the “Watchelp Assistant” application is listed and stored in our servers
Mood” function: all data related to the mood sending, including statistics per day, per week and per month are also stored in our servers: when the caregiver requests the mood of the assisted person or when the assisted person spontaneously sends his/her mood to the caregiver.
Notification – Preferences” function: we record and store in our servers every setting made by the Caregiver in the “Notifications” section of the “My Account” section.
Metrics: we record and store in our servers the battery level history of the Caregiver’s smartphone or connected watch as well as the state of the network on which it is connected (Wifi, 4G…).
Synchronization: any new synchronization between two devices on which the “Watchelp Assistant”, “Watchelp Companion” and “Watchelp Companion Phone” applications are installed is also recorded and stored in our servers.

We will not disclose any of the above personal information to third parties (including law enforcement or other government agencies) except as required by law or court order.

With respect to users of the “Watchelp Companion” and “Watchelp Companion Phone” applications, hereinafter referred to as the “Recipient”, we collect and store the following types of information on our OVH servers located at 2 rue Kellermann – 59100 Roubais – France:

Location (geolocation): we collect and use the unique user ID and location of the mobile device (connected watches or smartphone) on which the “Watchelp Companion” or “Watchelp Companion Phone” application is installed using GPS, WiFi, or wireless triangulation to obtain the location of the mobile device to provide our service. With each location report, whether automatic or requested by the Caregiver, we record and store the dates, times and locations (GPS coordinates) at the time the Caregiver was geotagged but we do not keep any history. The last location recorded is automatically overwritten and replaced by the new one.
Personal data of the Caregiver: If the Caregiver chooses to fill in the fields “Last Name”, “First Name”, “Age”, “Blood Type” and “Allergies” on the Caregiver’s profile in the “Watchelp Assistant” application, all this information will be recorded and stored in our servers. However, when this information is deleted from the “Watchelp Assistant” application, it will automatically disappear from our servers.
Mood” function: All data related to the sending of moods, including statistics per day, per week and per month, is also stored on our servers: when the caregiver requests the caregiver’s mood or when the caregiver spontaneously sends his/her mood to the caregiver.
Pre-created messages: the pre-created messages written by the Caregiver, thus avoiding the Caregiver to write them himself, are recorded and stored in our servers. However, when these messages are deleted from the “Watchelp Assistant” application, they automatically disappear from our servers.
Alert” function: we record and store all alerts sent by the Caregiver to the Assistant (dates and times)

The “Memos”, “Pre-created Messages”, “Alert” and “Moods” services are only used with the consent of the Caregiver. By agreeing to this privacy policy, the Caregiver and the Care receiver consent to the collection, processing and storage of the Care receiver’s personal data.

We will not disclose any of the above personal information to third parties (including law enforcement or other government agencies) except as required by law or court order.

 

3- Purposes of the collection of information

WATCHELP undertakes to ensure that the data processing carried out corresponds to an explicit, legitimate and specific purpose. Depending on the case, WATCHELP processes the data collected via the above-mentioned collection points in whole or in part for the following main purposes

Carrying out loyalty actions, studies, surveys, improving the online experience on the website and on the WATCHELP mobile applications:

Managing and processing user requests for the website and mobile applications “Watchelp Assistant”, “Watchelp Companion” and “WatcHelp Companion Phone”.
Access and benefit from online functionalities and services, such as geolocation, creation and planning of sequences or sending mood requests.
Management and execution of marketing operations, information and personalized communication
Connection with a WATCHELP consultant
Analysis of the use of the website, mobile applications and user browsing behavior in order to optimize them
Realization of studies, analysis, reporting and statistics

 

4- Recipient of the data

The personal data of the customers are only intended for the services and authorized personnel of WATCHELP as well as, depending on the case, for its partners or service providers in connection with the final customers’ project. WATCHELP has previously ensured that its service providers provide adequate guarantees and respect strict conditions of confidentiality, use and protection of data.

 

5- Conservation of collected data

In general, the data are kept for the time necessary to achieve the above-mentioned purposes, subject to the obligations to keep certain data in application of the legal or regulatory provisions (for example, accounting and legal retention periods), the settlement of disputes and to assert, exercise and/or defend WATCHELP’s rights.

For example, it has been set at 14 months for connection, navigation and traffic data (cookies) and 36 months for all personal data of inactive persons on the applications “Watchelp Assistant”, “Watchelp Companion” and “WatcHelp Companion Phone”. After this period, the data will be completely deleted from our database.

However, all data may be stored for longer than the above-mentioned periods with the consent of the person concerned.

The above-mentioned retention periods have been defined in order to allow WATCHELP to process various requests (information, analyses, contact, statistics…) and/or to carry out its commercial, communication and marketing operations, while respecting the principle of proportionality according to which personal data must not be kept longer than the period necessary to achieve the purpose for which they were collected.